Refund and Returns Policy for Crivasonali

Effective Date: January 8, 2025

At Crivasonali, we strive to provide you with high-quality products and excellent customer service. We understand that sometimes a return or refund may be necessary. This Refund and Returns Policy outlines the procedures and conditions for returns and refunds.

1. Returns

We accept returns of eligible items within [Insert Number, e.g., “30 days”, “14 days”] of the original purchase date. To be eligible for a return, the item must meet the following conditions:

  • Condition: The item must be unused, unworn (if applicable), and in its original condition with all original tags and packaging intact.

  • Proof of Purchase: You must have a valid receipt or order confirmation as proof of purchase.

  • Exclusions: Some items are not eligible for return, including [Insert list of exclusions, e.g., “personalized items,” “sale items,” “perishable goods,” “gift cards,” “items that have been used or damaged after purchase,”] (These are common examples, customize this based on your product offerings).

2. How to Initiate a Return

To initiate a return, please follow these steps:

  • Contact Us: Contact us via phone at (870) 598-2144 or email us at info@crivasonali.com within the return timeframe specified above. Please include your order number and reason for return.

  • Return Instructions: We will provide you with instructions on how to return the item.

  • Shipping: You are responsible for return shipping costs unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method, as we are not responsible for items lost in transit.

  • In-Store Returns: If you purchased the item in our physical store at 989 Madison Ave, Piggott, Arkansas, you may return it in person with your receipt.

3. Refunds

Once we receive your returned item and verify that it meets the return conditions, we will process your refund as follows:

  • Refund Method: Refunds will be issued via the original payment method used for the purchase.

  • Refund Timeframe: Please allow [Insert Number, e.g., “5-7 business days”, “10 business days”] for the refund to be processed and appear in your account. The actual timeframe may vary depending on your bank or payment provider.

  • Shipping Costs: Original shipping costs are generally non-refundable, unless the return is due to our error or a defective product.

  • Restocking Fee: We may charge a restocking fee on certain returns (if applicable). We will clearly communicate this fee before processing a return. [Optional: If you do not charge a restocking fee, remove this statement.]

4. Exchanges

We offer exchanges for items of equal or lesser value. If you wish to exchange an item, please contact us via phone or email to arrange the exchange. Exchanges are subject to product availability. If the desired exchange item is unavailable, we may offer a refund or another suitable alternative.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately (within [Insert Number, e.g., “7 days”, “3 days”] of receipt) via phone or email at (870) 598-2144 or info@crivasonali.com. We will arrange for a replacement or refund, including any applicable shipping costs. You may be required to provide photographic evidence of the damage or defect.

6. Final Sale Items

Items marked as “final sale” are not eligible for return or refund, unless they are damaged or defective upon receipt.

7. Policy Updates

We may update this Refund and Returns Policy from time to time. Any changes will be posted on our website, and the “Effective Date” at the top of this policy will be updated.

8. Contact Us

If you have any questions or concerns regarding this Refund and Returns Policy, please contact us at:

Crivasonali
989 Madison Ave,
Piggott, Arkansas
Phone number: (870) 598-2144
Email: info@crivasonali.com